Refund policy
**9tofive LLC - Online Store Return Policy**
Effective Date: [Insert Date]
Thank you for shopping with 9tofive LLC. We are committed to providing you with high-quality products and an exceptional shopping experience. We understand that sometimes, despite our best efforts, you may need to return a product. Please take a moment to review our return policy below:
**1. Eligibility for Returns:**
- We accept returns for products purchased directly from our online store (www.9tofive.com) only.
- Products must be returned within 30 days from the date of delivery.
- Returned products must be in their original, unused condition with all tags and packaging intact.
**2. Non-Returnable Items:**
- Personalized or customized products.
- Items that have been used, damaged, or altered by the customer.
- Gift cards and digital downloads.
**3. Return Process:**
- To initiate a return, please visit our website and log in to your account.
- Navigate to the "Order History" section and select the order containing the item(s) you wish to return.
- Follow the instructions provided to complete the return request.
**4. Return Shipping:**
- Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping method and retaining the tracking number for your records.
- If we are responsible for the return shipping cost, we will provide you with a prepaid shipping label.
**5. Refunds:**
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to [X] business days for us to process your return and issue the refund after receiving the returned item(s).
- Refunds will include the product's purchase price, but not the original shipping cost unless the return is due to an error on our part.
**6. Exchanges:**
- We do not offer direct exchanges. If you wish to exchange a product, please return the unwanted item following our return process and place a new order for the desired item.
**7. Defective or Incorrect Items:**
- If you receive a defective or incorrect item, please contact our customer support team within 7 days of receiving the product.
- We will provide instructions on how to return the item and arrange for a replacement or a refund.
**8. Contact Us:**
- If you have any questions or need assistance with the return process, please contact our customer support team at support@9tofive.com.
**9. Changes to the Return Policy:**
- We reserve the right to update or modify this return policy at any time. Please check our website for the most up-to-date policy.
By shopping with 9tofive LLC, you agree to abide by the terms and conditions outlined in this return policy. We appreciate your business and look forward to serving you again in the future.
Sincerely,
[Your Name]
Customer Service Manager
9tofive LLC
[Contact Information]
Effective Date: [Insert Date]
Thank you for shopping with 9tofive LLC. We are committed to providing you with high-quality products and an exceptional shopping experience. We understand that sometimes, despite our best efforts, you may need to return a product. Please take a moment to review our return policy below:
**1. Eligibility for Returns:**
- We accept returns for products purchased directly from our online store (www.9tofive.com) only.
- Products must be returned within 30 days from the date of delivery.
- Returned products must be in their original, unused condition with all tags and packaging intact.
**2. Non-Returnable Items:**
- Personalized or customized products.
- Items that have been used, damaged, or altered by the customer.
- Gift cards and digital downloads.
**3. Return Process:**
- To initiate a return, please visit our website and log in to your account.
- Navigate to the "Order History" section and select the order containing the item(s) you wish to return.
- Follow the instructions provided to complete the return request.
**4. Return Shipping:**
- Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping method and retaining the tracking number for your records.
- If we are responsible for the return shipping cost, we will provide you with a prepaid shipping label.
**5. Refunds:**
- Refunds will be issued to the original payment method used for the purchase.
- Please allow up to [X] business days for us to process your return and issue the refund after receiving the returned item(s).
- Refunds will include the product's purchase price, but not the original shipping cost unless the return is due to an error on our part.
**6. Exchanges:**
- We do not offer direct exchanges. If you wish to exchange a product, please return the unwanted item following our return process and place a new order for the desired item.
**7. Defective or Incorrect Items:**
- If you receive a defective or incorrect item, please contact our customer support team within 7 days of receiving the product.
- We will provide instructions on how to return the item and arrange for a replacement or a refund.
**8. Contact Us:**
- If you have any questions or need assistance with the return process, please contact our customer support team at support@9tofive.com.
**9. Changes to the Return Policy:**
- We reserve the right to update or modify this return policy at any time. Please check our website for the most up-to-date policy.
By shopping with 9tofive LLC, you agree to abide by the terms and conditions outlined in this return policy. We appreciate your business and look forward to serving you again in the future.
Sincerely,
[Your Name]
Customer Service Manager
9tofive LLC
[Contact Information]